Airbnb has a well-established dispute settlement procedure. It gathers the evidence that could be useful as quickly as possible: photos, bills, police reports and other documents attesting to the property, damages incurred and the fair market value of the damaged goods. As soon as Airbnb has gathered sufficient information from the two parties, it reviews all documents and assesses the compensation claims. We also hold a deposit from guests that can be used to cover any damages caused during their stay. Deposits are released back to the guests’ after our inventory check-up.