Our cleaning partners are trained to identify any signs of obvious and substantial damage to your home, and then alert this issue to the appropriate Account Manager. We then proceed on a case-by-case basis, depending on the severity of the damage. We would always advise, however, that hosts should expect some light wear and tear, and encourage you to look into short letting insurance options (we can help you with this). In addition, we ask all of our hosts to lock away items of value that you want to protect.

We minimize the risk of damages with inventory check ups, deposits by guests and ID verifications by guests. We also cover minor damages.